At Flowers Barking, delivering exceptional quality and long-lasting freshness is our foremost promise. As a trusted local florist serving households and businesses throughout Barking, we stand behind every bouquet and arrangement that leaves our shop. Every order is carefully hand-crafted to arrive looking vibrant, fresh, and beautiful, so you can enjoy the natural delight of fresh blooms for longer.
If your flowers arrive damaged or not meeting our freshness standards, please get in touch with us as soon as possible. While we take every step to ensure safe and prompt delivery, we understand that sometimes unforeseen issues may occur during transit. For your peace of mind, all deliveries within Barking come with a damaged-on-arrival policy.
To help us resolve your issue swiftly, please contact us within 24 hours of delivery and, where possible, provide a clear photo of the flowers and packaging. This ensures we can assess what went wrong and arrange the best solution tailored to your needs.
We guarantee that our flowers are freshly arranged on the day of delivery. Provided they are cared for following our simple instructions, your flowers should maintain their beauty for a minimum of 5 days from the date of arrival. If, despite correct care, your flowers show excessive wilting or do not last the expected duration, please reach out to us within the freshness window and we will be happy to assist you.
Your satisfaction is our priority. Should your flowers arrive damaged or past their best, we offer you two resolution options: a full refund or a replacement bouquet at no extra charge. Where possible, we aim to process refunds or arrange replacements within two working days of verifying the issue. You may request either option according to your preference; simply let us know which solution you’d like.
Please note, we may occasionally request the return of the original item for quality assessment. In such cases, instructions will be provided and all costs covered by Flowers Barking.
We value every customer and treat all feedback as an opportunity to improve. If you are dissatisfied with any aspect of our flowers, delivery, or service, please let us know. To make a complaint, contact us with your order details and specific concerns. We aim to respond within one working day and will work diligently to resolve your complaint as quickly as possible.
For the best service, please provide your order reference, a description of the issue, and photos if relevant. Our friendly Barking-based team will investigate and keep you updated at every stage. If you are not satisfied with our initial response, your complaint will be escalated to our senior florist for review.
Flowers Barking takes pride in serving our local community with honesty and care, delivering beautiful blooms to homes and businesses nearby. Our reliability and commitment to freshness have made us a favourite florist in Barking, and we thank you for choosing us for your special floral moments. If you have any further questions about our returns, refunds, or complaints processes, our local team is ready to assist you.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
