Welcome to Flowers Barking. These Terms & Conditions govern your use of our e-commerce platform and apply to all flower delivery orders placed on our website, covering customers in Barking and the surrounding areas. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept these Terms, please do not proceed with your order. We advise you to print and retain a copy of these Terms for your reference.
Our online flower delivery service is available to individual customers and corporate clients in Barking and neighbouring localities. By placing an order, you confirm that you are at least 18 years old, or otherwise have appropriate consent to undertake such a transaction. We reserve the right to decline any order if we reasonably suspect it is not compliant with local laws or these Terms & Conditions.
2.1 Placing Orders: You can browse our selection of flower arrangements, hampers, and related products via our website. To place an order, add your chosen products to the basket and follow the instructions on the checkout page. Please ensure that all recipient and delivery information is accurate and complete to avoid delays or failed deliveries.
2.2 Order Confirmation: After placing an order, you will receive an automatic confirmation acknowledging receipt. This does not constitute our acceptance of your order. Acceptance is confirmed only when we dispatch your chosen flowers and send you a shipment notification. We reserve the right to reject or cancel an order due to product unavailability, incomplete information, or non-receipt of payment.
3.1 Pricing: All prices displayed on our website are in Pounds Sterling (£) and inclusive of VAT unless otherwise stated. Delivery charges, where applicable, are clearly outlined during the order process. While we strive to ensure accuracy, errors in pricing may occur. If we discover such an error, we will contact you and provide the option to reconfirm or cancel your order before dispatch.
3.2 Payment Methods: We accept a range of secure payment options, including major credit/debit cards and other approved payment gateways as listed at checkout. Payment must be made in full at the time of order. Your order will only be processed upon successful receipt of payment.
3.3 Security: Your payment information is handled securely, and at no point is card data stored on our servers. All transactions are processed via third-party payment providers to ensure data security and compliance.
All flower arrangements, bouquets, and products are subject to availability. We make every effort to display products as accurately as possible. However, flowers are natural products and variations in colour, size, and shape may occur.
In rare instances, it may be necessary for us to substitute certain flowers or packaging based on seasonal availability or supply constraints. In such cases, the replacement will be of equal or greater value and similar style to maintain the aesthetic and integrity of your chosen arrangement. If a significant change is required, we will contact you to discuss options.
5.1 Delivery Area: Our online flower delivery service covers Barking and the surrounding districts. If we are unable to deliver to the specified address, we will notify you promptly and offer alternatives where possible.
5.2 Delivery Times: We aim to deliver your flowers on the requested date, but this cannot be guaranteed, particularly during peak periods (such as Valentine’s Day and Mother’s Day). Delays may occur due to circumstances beyond our control, including traffic, adverse weather, or supply issues.
5.3 Delivery Conditions: Please ensure someone is available to receive the flowers at the delivery address. If nobody is present, we may leave the flowers with a neighbour, at a safe location, or follow additional delivery instructions provided at checkout. We accept no liability for deliveries left in accordance with such instructions or due to incomplete or incorrect address details.
6.1 Cancellation Policy: Orders can be cancelled or amended at no charge if notification is received at least 24 hours before the scheduled delivery date. To request a cancellation after this period, please contact us as soon as possible. Orders that have already been dispatched or delivered cannot be refunded or cancelled.
6.2 Amendments: If you need to change an order or delivery details, please contact us promptly. While we endeavour to accommodate modifications, we cannot guarantee amendments if the order has already been processed or dispatched.
7.1 Returns: Due to the perishable nature of flowers, returns are generally not accepted. If, however, the product arrives damaged or unsatisfactory, please contact us within 24 hours of delivery with a clear description and photographic evidence. We will assess the situation and, at our discretion, offer a replacement or partial/full refund.
7.2 Non-delivery: If flowers are not delivered on the scheduled date due to our error, we will arrange redelivery or issue a refund as appropriate. Non-deliveries resulting from incorrect or incomplete address details provided by the customer are not eligible for refund.
7.3 Complaints: We value your feedback and strive to resolve complaints promptly and fairly. Should you be unsatisfied with our products or services, please contact us within 48 hours of delivery to allow us an opportunity for resolution.
Our liability to you in connection with any order shall not exceed the total price paid for the goods and delivery in question. To the maximum extent allowed by law, Flowers Barking is not liable for any indirect, incidental, or consequential losses or damages arising from the use, non-delivery, or misuse of our products or website. This does not affect your statutory rights in relation to faulty or misdescribed products.
We assume no liability for failure or delay in fulfilling orders due to circumstances beyond our reasonable control (including strikes, fire, flood, adverse weather, and supply chain disruption).
Flowers Barking is committed to protecting your privacy and complies with current UK data protection legislation. Your personal details will be used only to process your order, deliver flowers, and communicate with you about your purchase. For further details, please review our Privacy Policy available on our website.
All text, images, logos, and design elements contained on our website and associated communications remain the property of Flowers Barking or its licensors. They may not be copied, reproduced, or used in whole or in part without our express permission. Unauthorised use of our intellectual property is strictly prohibited.
11.1 Severance: Should any provision of these Terms & Conditions be found unlawful or unenforceable, such provision shall be deemed severed and shall not affect the validity or enforceability of the remaining provisions.
11.2 Waiver: No delay or failure by us to exercise any right or provision of these Terms shall constitute a waiver of such right or provision.
11.3 Amendments: We reserve the right to update or amend these Terms & Conditions at any time. You are advised to check the page for the latest version prior to placing an order. Continued use of our service after changes constitutes acceptance of the new Terms.
These Terms & Conditions, including all contractual and non-contractual disputes, are governed by and construed in accordance with the laws of England and Wales. By placing an order with Flowers Barking, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Note: These Terms & Conditions apply to all customers ordering for delivery in Barking and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 68 Station Parade, Barking, London, IG11 8EA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barking, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barking.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
